Frequently Asked Questions
Questions and answers reprinted with permission from the Ontario Veterinary Medical Association.
- What are your hours of operation?
- What do I do in the case of an emergency and your clinic isn't open?
- Where is your clinic located?
- My veterinarian says my pet's office visit / vaccinations / surgery / medication, etc. adds up to a couple hundred dollars or more! I just don't have that kind of money all at once. What about terms...a payment plan that's fair to both parties?
- Isn't the cost of veterinary medicine out of sight and unreasonable? I mean, we're "just" talking about animal care. I thought my doctor really cared and would go the extra mile for me.
- Why should I spay or neuter my pet? Why does it cost what it does?
- I recently took in a stray that appeared injured, possibly hit by a car. I took him to a veterinarian and paid the initial bill. I am unable to afford further treatment. Is this my reward for trying to do the right thing?
- Why can't veterinarians advise, diagnose and/or prescribe over the phone and save me a whole lot of time and money?
- Why is there such a wide range of prices for the same procedure(s) among veterinarians?
- How much should I anticipate spending for veterinary care for a new puppy or kitten? On an annual basis thereafter?
- Does my pet have to get a full set of vaccinations to get a rabies certificate ? What shot(s) are absolutely necessary for my dog/cat and how much do they cost?
- Why is veterinary care for my pet(s) so expensive? Sometimes I believe I'm spending more on my pet's health care than on my own!
- My injured (sick) pet needs to be seen by a veterinarian for prompt attention, but:a) I just lost my job...b) I don't get my next pay for another two weeks...c) I barely have enough money to put food on the table...d) etcetera
- I've heard that there may be pet health insurance available. Is my pet eligible and what is covered?
- Should I be wary of 'bargain basement'veterinary care? If so, why?
- What is a veterinarian?
- What sort of education must a veterinarian have?
- Is it difficult to get into a veterinary program?
- If my veterinarian doesn't clear up my pet's problem, can I get a refund?
Our regular appointment hours are Monday - Friday from 8:00 a.m.– 6:00 p.m. We are also open at 7:30 a.m. for early drop-offs to serve you better. Saturday we are open from 8:00 a.m. until 1:00 p.m. Please call 770-532-0491 to book a convenient appointment time.
In an EMERGENCY, call An-Emerge @ 770-534-2911. An-Emerge is our local Emergency Veterinary hospital with a staff veterinarian present during nights and weekends. The emergency hospital is located on Pearl Nix parkway across from the Lakeshore Mall. If you are not sure where the hospital is located, the staff at An-Emerge will be glad to give you directions when you call.
We are conveniently located at 1363 Thompson Bridge Road on the north side of Gainesville. The hospital is just north of the intersection of Enota Avenue and Thompson Bridge Road on the leftt-hand side of the road, next to Burger King. Parking is available in front of our building. Click here for directions
Like most other professional offices you visit (your dentist, chiropractor, lawyer, etc.) fees are payable at the time service is rendered.
Your best course of action is to call your veterinary hospital ahead of time and inquire about alternative payment methods. The hospital manager will be happy to clarify the payment policy of the individual hospital.
We recommend you try to budget for veterinary care in your household budget.
Many veterinary preventive health care services can be staggered over a period of time, rather than doing "everything" in one visit. Your veterinarian can best advise you which procedures can be deferred, if necessary.
Most veterinary facilities accept payment by major credit cards. This is especially helpful at the time of a medical emergency.
The extent of care given to any animal is ultimately determined by its owner. Every pet owner has different ideas as to what is acceptable pet care. Veterinarians can only make their clients aware of the medical options that are available. Then, they guide owners in their choices regarding the most important health care options for their pets. The final decision and choices rest with the owner.
Veterinarians are willing and do go the extra mile for pet owners, but owners should be prepared for the associated expenses and understand that the veterinarian should be compensated for his/her professional services and related expenses.
There are long term health benefits to your pet when it is spayed or neutered. Ask your veterinarian to explain these. Obviously, the primary benefit is controlling the pet population and reducing the numbers of unplanned, unwanted pets.
Spay and neuter procedures are major surgery for your pet. The average spay or neuter costs less than an automobile tune-up. The procedure requires the time of a veterinarian and a surgical technician, newly-sterilized surgical instruments, general anesthesia, drapes, suture material, and hospitalization. When measured against the cost of feeding and nurturing unwanted kittens or puppies, spaying/neutering is much more cost-effective.
If you "adopt" or "take in" the animal, you become the owner and therefore are responsible for the animal's care. Hopefully, a healthy animal is your reward for trying to do the right thing.
Veterinarians are routinely faced with these cases. Most will work out a satisfactory arrangement with the person who wants to pursue treatment for the animal. Defining the financial commitment for the animal at the initial visit can help avoid financial problems later on.
Making the decision to take in a stray should only be done with the same careful consideration that is involved in purchasing or adopting a new pet. Veterinary expenses are not assessed based on the method by which a pet is acquired. If you cannot accept financial responsibility for a stray animal, it should be taken to your local Humane Society or animal control office.
Why can’t veterinarians advise, diagnose and/or prescribe over the phone and save me a whole lot of time and money?
Not only is it unethical and illegal to prescribe for an animal that hasn't been physically examined by a veterinarian, it is also impossible to come up with an accurate diagnosis and rational plan of treatment.
A veterinarian can't make a diagnoses based on symptoms only as observed by an owner. The outward signs may be an indication of any number of internal causes with a wide variety of clinical treatments. A complete physical examination and other diagnostic tests are required to determine the cause of the symptoms and best course of treatment.
Fees are set by each individual veterinary practice and each has different expenses that are covered by the fees charged (i.e., salaries, rent, utilities). Often, the different fees do not reflect the same set of services, although there may be certain basic procedures in common.
Each veterinarian sets the fees for services based on varying criteria, such as different drugs, anesthetics, antibiotics, medical techniques and products, which may have a bearing on the cost of the service.
How much should I anticipate spending for veterinary care for a new puppy or kitten? On an annual basis thereafter?
Most puppies and kittens need basic health examinations, checks for parasites and vaccinations. Veterinary hospitals will provide general estimates by telephone. If you check with a few hospitals, you will see that fees for similar services do not vary that much. When requesting an estimate you need to be sure exactly what you are getting for the fees charged, and whether there are additional costs for anything else.
Does my pet have to get a full set of vaccinations to get a rabies certificate ? What shot(s) are absolutely necessary for my dog/cat and how much do they cost?
To get a rabies certificate, only a rabies vaccination is needed. This law is in place to protect humans and animals from the spread of rabies. However, the vaccine cannot be administered without the animal first having received a physical examination. It is in the best interest of your pet to get a routine check-up plus all the necessary vaccines as determined by your veterinarian to maintain your pet's good health. There are many infectious diseases of animals, many of them fatal to your pet. The additional cost of the vaccines which prevent these diseases is often quite minimal. Administering vaccines is a safe, easy and cost effective way to prevent disease. Many veterinarians have written material on the recommended vaccinations your pet needs, and would be happy to provide this to you.
Relatively speaking, veterinary care is a great value! The cost of veterinary care has risen very little over the last 20 to 30 years, especially when compared to the cost of human health care or almost any other services.
Veterinary fees are a reflection of the costs of maintaining suitable facilities, equipment and support personnel to provide the level of care that is expected in animal medicine today. Remember, too, the original cost of the animal has no bearing on the cost of services delivered. Annual veterinary care is a cost that should be factored in to the decision to own a pet.
My injured (sick) pet needs to be seen by a veterinarian for prompt attention, but: I just lost my job etc.
Most pet owners have a regular veterinarian who will work out a payment plan with his/her regular clients. The problem arises with people who have pets that do not get regular veterinary care, but demand and seek services in an emergency situation without guaranteeing payment.
If you choose not to establish yourself with a veterinary practice, you should give consideration to how you will manage the financial aspect of an emergency situation involving your pet.
I’ve heard that there may be pet health insurance available. Is my pet eligible and what is covered?
Third party health insurance is available for pets. As with human health insurance, different companies offer various levels of coverage which have a wide range of deductibles and premiums. There are also certain restrictions on which conditions, injuries and procedures are covered.
Please contact your veterinary facility which may have more information on this type of insurance.
There are minimum standards for veterinary care that are overseen by veterinary regulatory bodies. Generally, the level of fees does not relate to "quality of care" provided. However, when you notice significant differences in fees, it is logical to ask detailed questions about the course of treatment proposed. If fees seem too low compared to other estimates you have received, your expectations for care may not be met.
Today's veterinarian is dedicated to protecting the health and welfare of both animals and people. Veterinarians are highly educated and skilled in preventing, diagnosing and treating animal health problems. Because their knowledge and training extends to a number of closely-related areas, veterinarians are often involved in more than animal medicine.
They provide a wide variety of services in private practice, teaching and research, regulatory veterinary medicine, public health, private industry and other specialized services.
In order to earn a veterinary medical degree, a man or woman must generally complete at least seven years of university education. This includes a minimum of three years of pre-veterinary university education and four years in a program of veterinary medicine.
A typical veterinary medical student spends about 4,000 hours in classroom, laboratory and clinical study. In many ways, a veterinarian's education only begins with a degree. New scientific knowledge and techniques are constantly being developed and a veterinarian must keep his/her knowledge current by reading scientific journals and attending professional meetings, short courses and seminars.
Yes. For many years, the number of students applying to veterinary school has exceeded the number of available positions.
Men and women who hope to get into a veterinary medical program must complete their pre-veterinary study with high grades. Practical experience with animals or extra years of college can help.
Fees cover what is done for the animal including an examination, administration of tests, diagnosis, treatment and medications. Some problems can be long term or involve multiple and/or changing causes. Treatment may be ongoing.
To effect a cure is not always possible. You are paying for an honest attempt to diagnose and treat a problem. There is no implied guarantee.